Utilities

Hot Water

Active Utilities provides bulk hot water via a centralised, solar-boosted gas hot water system. Hot water is individually metered to each apartment. Registering is simple, go to www.activeutilities.com.au to connect. When registering your apartment, use the below ‘Site Code’:

For Alexander Lombard Tower: AUPR92841

For Sienna Apartments: AUPR92842

Hot water will be available to your apartment when you move in but will be disconnected if you fail to set up an account. If you have any questions, please don’t hesitate to contact Active Utilities at their Melbourne based Customer Service & Support Centre on 1300 587 623 or email service@activeutilities.com.au.

Electricity

SIENNA

Electricity is provided by network service provider, WIN Energy (Win Connect). The electricity usage in your apartment is individually metered and billed to the Account Holder/Resident. Usage on Common Property is individually metered and billed to the Owners Corporation.

Simply go to www.winenergy.com.au, click “Get Connected” and follow the prompts to have your electricity connected and allocated to your name and property. Alternatively, you can call 1300 791 970 and create an account over the phone.

It can take up to three days for this request to be actioned and power to be available to your apartment. Please allow sufficient time for connection prior to moving in. If the connection time exceeds this period, please contact Win Energy.

ALT

Electricity is provided by network service provider, Active Utilities. The electricity usage in your apartment is individually metered and billed to the Account Holder/Resident. Usage on Common Property is individually metered and billed to the Owners Corporation.

To connect your apartments electricity, go to www.activeutilities.com.au to sign up using the site code: AUPR92841

It can take up to three days for this request to be actioned and power to be available to your apartment. Please allow sufficient time for connection prior to moving in. If the connection time exceeds this period, please contact Active Utilities.

Domestic Water

Domestic water supply to your apartment is supplied by Greater Western Water (formally ‘City West Water’). Water usage is individually metered and billed to each apartment. For new arrivals and departing residents, please go to www.citywestwater.com.au/residents/change_of_tenancy.aspx, download the “Tenancy Form” and email the completed form to revenue@citywestwater.com.au. If you have any questions, please contact Greater Western Water directly on 131 691 or visit their website at www.citywestwater.com.au.

Gas

Please note that gas is provided to the stove top at no cost to the Resident and billed to the respective Owners Corporation. Each building in the complex is individually metered. The cost of gas usage is incorporated into the Owners Corporation levies payable by each Lot Owner.

Household Waste and Recyclables

General Waste should be disposed down the waste chute located in the ‘Refuse Room’ on your apartment level. The Refuse Rooms are also equipped with two (2) recycling bins for small materials only such as, glass, plastic, polystyrene, paper, cardboard, and aluminum. Oversize items to be disposed are to be brought down to the ‘Oversize Waste & Recycling Collection Point’ located on the Ground Floor of ALT Building, and Ground Floor of Sienna Apartments.

Phone, Internet & Cable TV

Foxtel is available to all Residents at Alexander Lombard Tower and Sienna Apartments. Please contact Foxtel directly to connect your service and your digital box installation.

All Residents are welcome to use any phone and internet telecommunication providers available. Residents will need to arrange connection directly with the provider. Building Management ensures the providers will have access to the ‘Main Distribution Frame’ to complete your connection, during business hours. Please request your technician to attend concierge during office hours for access to the Communications and MDF room. It is the Residents responsibility to ensure the telecommunication carriers data cable technician is licensed and holds current Public Liability Insurance.

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COVID-19 Case Notification
Building Announcements
Dear Sienna Apartments Residents, RE: COVID-19 Case Notification Please see below notice enclosed in this email from the Owners Corporation. If you subsequently test positive, please notify our team at reception or email at caretaking@altsienna.com.au Thank you for your continued cooperation and sta
COVID-19 Case Notification
Building Announcements
Dear Sienna Apartments Residents, RE: COVID-19 Case Notification Please see below notice enclosed in this email from the Owners Corporation. If you subsequently test positive, please notify our team at reception or email at caretaking@altsienna.com.au Thank you for your continued cooperation and sta
Scheduled AC Disruption
Building Announcements
Dear ALT Residents, The building’s Central Heating and Cooling Plant will be temporarily shut down on Tuesday, 19th October 2021 from 9:00AM to 3:00PM to complete routine repairs and maintenance. Your apartment’s Air Conditioning System will be unavailable for use during this time. Please do not
Site COVID-19 Alert
Building Announcements
Dear Alexander Lombard Tower Residents, RE: OC NOTICE – COVID-19 CASE From the Owners Corporation (link to official notice below): We have today been advised that a Resident has tested positive to COVID-19. As a precaution we advise that all residents should monitor for symptoms, and isolate a
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