Moving In & Out

Our Procedure

For Residents moving in or out of ALT and Sienna Apartments, please follow the below procedure to ensure your Removalist and moving arrangements are not disrupted. It is essential for all residents to follow this procedure to mitigate double bookings.

Step 1

  • Please make a Loading Bay and Service Lift booking 48 hours prior to your move. We recommend booking 7 to 10 business days in advance due to the volume of use of the Service Lift. By Making a booking you are privy and acknowledge the Terms & Conditions below.

    Click here to book now

Step 2

  • Resident Services will confirm your booking via email within 24 business hours and provide you with the corresponding procedure to obtain the ‘priority service’ lift key.

Step 3

  • ALT Residents – please download the ‘Delivery & Moving Parking Instructions’ for information on parking. For any further enquiries please contact us.

Terms & Conditions

  • Moving hours are on weekdays from 9:00AM to 4:00PM and Saturdays 9:00AM to 11:30AM – upon confirmation of Loading Bay & Service Lift Booking availability. Residents are prohibited from moving outside of these hours.
  • Moving on Sundays or Public Holidays is prohibited. Security will be engaged if moving activity is seen and a $290.00 call out fee will be charged to the Resident for securities attendance.
  • All Lift and Loading Bay bookings are offered for a maximum of 2-hour time slots, at a time.
  • Bookings must be registered before making arrangements and moving in
  • Residents must see Reception prior to moving in to participate in the induction to operate the lift in ‘priority mode’ and receive keys for the service lift. The Resident acknowledges that a fee of $50.00 Ex GST will be charged for damaged or misplaced Service Elevator keys. the Service Elevator is not to be operated without priority mode.
  • If the above items are not fulfilled, Building Management has the right to refuse the Resident from moving despite arrangements with the Residents Removalist. Management are not liable for any compensation, cancellation or booking costs the Resident incurs due to other bookings exceeding their time slots or the availability of the Service Elevator.
  • The Resident acknowledges that when moving their possessions they are not to obstruct the Common Area Corridors or Path of Egress’ with their belongings.
  • Damage to the elevator caused by the Resident or Removalist while moving will be liable for the damages caused.


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Scheduled Repairs to Exterior Rain Panels
Resident News
Dear ALT Residents, Please be advised that abseilers will be attending site on: Monday, 10th August  to Friday, 14th August 2020 from 8:00AM to 4:00PM. The abseilers will be completing essential maintenance on the exterior of the buildings rain panels. Please note there may be some intermittent 
Building Reception – Closed –
Resident News
Dear Residents and Landlords, In line with the Victoria State Government restrictions, our building/property reception will be closed for the duration of stage 4. However, your property and building management teams will remain contactable via email or telephone during office hours. For any matters
Urgent Building Plumbing Repairs
Resident News
Dear ALT and Sienna Apartments Residents, Due to urgent plumbing repairs required on the hot and cold water network, these repairs have been scheduled for Wednesday, 22nd July 2020 and there will be some disruptions to your water supply from 8:00AM to 4:00PM. Scheduled Disruptions: Alexander Lomb
Scheduled AC Disruption
Resident News
Dear ALT Residents, Our Central Heating and Cooling Plant will be temporarily shut down on Thursday, 23rd July 2020 from 9:00AM to 2:00PM to complete programmed maintenance. Your apartments air conditioning system for heating and cooling will be non-operable during this period. Please do not be alar
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